Privacy Policy
This Policy explains how information is handled when you visit the site or make a purchase. The statements are intentionally high-level and may evolve as the store and its tooling develop.
1. Information We May Collect
- Technical data: device type, operating system, browser information, approximate location, and standard logs generated while using the site.
- Usage data: pages viewed, time on page, interactions with buttons or forms, and anonymised analytics signals that help improve navigation and stability.
- Order and support data: details provided during checkout or when contacting the team, including items selected and preferences relevant to fulfilment and service.
2. Why We Use Information
- To provide the website, process orders in GBP (£), and communicate status updates.
- To maintain security, diagnose performance issues, and prevent misuse or payment fraud.
- To refine the shopping experience through aggregated, non-identifying analysis.
3. Cookies and Similar Tools
Cookies, local storage, and comparable technologies may be used to keep your session active, remember preferences, and measure general engagement. You can control cookies via your browser settings, noting that some features rely on them to function properly.
4. Sharing of Information
Information may be shared with carefully selected service providers that support payments, delivery, hosting, support, and analytics. Access is limited to what is necessary to perform their functions, and appropriate safeguards are expected.
5. Retention
Data is kept for durations aligned with the purpose of processing and applicable rules. Retention periods can differ by category (for example, records required for payment reconciliation versus ephemeral operational logs).
6. Your Choices
- Request access to the information associated with your orders and interactions.
- Ask for corrections where details are incomplete or inaccurate.
- Express preferences regarding certain types of processing where options are available.
7. Security
Technical and organisational measures are applied to reduce risk, including layered access, role-based controls, and encryption at rest or in transit where appropriate. No online system can be guaranteed entirely free of vulnerabilities, but risk is managed with industry-aligned practices.
8. International Considerations
Depending on your location, service providers may process data in other jurisdictions. Contractual and technical measures are used to promote continuity of protection across these locations.
9. Updates to This Policy
We may revise this Policy to reflect changes in services, tooling, or external requirements. When changes are material, a concise summary will be presented on this page.
10. Contact
To raise a privacy question, please use the contact details available on the site. Provide enough context to identify your request, and we will respond within a reasonable timeframe.