Returns & Exchanges

We want you to feel confident in your purchase. This page outlines a general, non-exhaustive approach to returns and exchanges without binding timeframes or location-specific requirements.

1. Condition of Items

• Items should be clean, carefully handled, and presented with any tags, fasteners, and packaging where supplied.
• Minor try-on creasing is expected; signs of wear beyond this may affect eligibility.
• Returned items are checked to ensure they remain suitable for resale.

2. How to Request a Return

Start by contacting the support team through the site’s contact page. Please include your order reference and a brief reason for the request. You will receive step-by-step instructions, including the return address and guidance on packaging to protect the garment in transit.

3. Exchanges

Where an alternative size or style is preferred, we can suggest options based on availability. Exchanges typically follow the same process as returns, with the replacement item prepared once the original has been received and assessed.

4. Refunds

When a refund is appropriate, it will be issued in GBP (£) using the original payment method where possible. Processing times may vary by payment provider; any currency conversion is determined by your provider’s rates and policies.

5. Return Shipping

Return shipping methods and costs depend on the circumstances, item type, and region. You will be advised of the most suitable approach when your request is reviewed.

6. Items Damaged in Transit

If a parcel arrives with visible damage, document the condition of the packaging and product where safe to do so, then contact us promptly. This helps us work with the carrier to pursue a resolution.

7. Non-Exhaustive Guidance

These notes are intended to be straightforward and flexible. Specific instructions, including packing tips and any labels required, will be provided after you open a return request.