Shipping Policy

This page describes how orders are prepared and shipped. The information is broad by design; specific carriers, service levels, and estimates are shown at checkout and in your confirmation messages.

1. Order Processing

Orders are prepared in sequence. Preparation times vary with stock levels, quality checks, and seasonal demand. If any detail requires clarification (for example, a sizing confirmation), you may be contacted before dispatch.

2. Methods and Regions

Available delivery options are presented during checkout based on your destination and the items in your basket. Options typically include one or more of the following:

Standard Delivery Expedited Delivery Pickup / Collection*

*Availability depends on current logistics and will be confirmed on the checkout page.

3. Tracking and Notifications

Once your parcel has been handed to a carrier, tracking information is usually generated. Updates originate from the carrier’s network and may appear after the first scan. You can return to your order page at any time to view current status.

4. Charges and Duties

Shipping charges are shown in GBP (£) and calculated according to destination, service level, and order characteristics. For cross-border shipments, import duties and taxes may apply and are the responsibility of the recipient unless otherwise stated at checkout.

5. Delivery Issues

If you experience a delay, missed delivery, or parcel damage, contact the team with your order reference and any relevant photos. We will liaise with the carrier to investigate and work toward a practical solution.

6. Address Accuracy

Please ensure that the delivery address and contact details you provide are complete and accurate. Address corrections after dispatch may not be possible and can cause delays beyond our control.

7. Service Adjustments

From time to time, delivery services may be adjusted due to external circumstances. When adjustments occur, the checkout page will reflect the options that remain available.